I provided all of these, but I ended up not being able to take the test because I didn’t enter my full name when I first made my account. When I was finally able to hop on a call with a proctor, they asked me for my name, birthday, and a form of ID. Then I had to fill out another questionnaire, which I’m not sure how it related to the context but ok. How does that relate to a COVID test? Anyway I had to log in again on the website which just left me even more frustrated. I had to enter things like my race, gender, and ethnicity and I’m not sure what importance that holds. It was an extremely annoying process to set up a whole account just to take a test that I couldn’t even complete. For additional assistance, please contact our customer support team at (800) 257-9525 (Monday - Friday, 8am to 8pm EST). We are actively working on an update to the app to address this issue. We're sorry to hear this and apologize for the frustration. And please make it so you don’t have to log in every single time you open the app! You have to hover over your phone nonstop to use this app correctly and it’s a huge pain. It shouldn’t automatically mark the test as used to the point that you can’t enter results just because you lock it or exit the app for a moment. All that sitting and waiting not exiting the app and I still can’t enter my results.įor God’s sake make it so you can go in and enter your results even if you exit the app or your phone locks before you enter them. When you log into the app it starts you all over so I couldn’t enter the test results. Today I did a test and left the timer running as usual, but my phone locked as soon as the timer went off so when I unlocked my phone again I had to sign back into the app. Since then I haven’t had any issues, but it’s been annoying. It automatically marks a test as used as soon as you scan it so if you exit the app at all before the timer is done, you can’t enter the results. The first time I did a test I exited the app when the timer was going (my fault for not seeing that in the directions). You cannot leave the app and come back to it without having to log in again. They really need to do something about not being able to lock your phone or leave the app while the timer is going, and that you have to log back into the app EVERY time.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |